FAQ

TICKETS

  • How do I purchase a vehicle pass?
    • Advanced Purchases: Purchase online in advance and save! You can purchase your vehicle pass in advance here. Tickets purchased online are valid EVERY night!
    • Onsite Pass Purchases: Vehicle passes are sold at the front gate at a price of $25 Monday – Thursday and $30 Friday – Sunday, cash or credit accepted. Advance purchase is recommended for easier admittance.
    • Discounted Pass Purchases: Throughout the season promotions and specials will be announced here and on the Magic of Lights Ottawa Facebook page.

 

  • What is a standard vehicle size?
    • Any vehicle (including SUVs & Minivans) with 3 rows of seating or less is considered a standard vehicle, if your vehicle has over 3 rows of seating, you will be subject to the Limo/Party Bus/RV pass pricing (limit to 20 passengers, maximum length 24 feet).

 

  • Vehicle passes purchased online:
    • If you have purchased your vehicle pass in advance online, you must present your pass at the gate. We cannot lookup lost or missing passes. You can present a printed pass or pass/receipt on a mobile phone.

 

  • What is the refund policy?
    • All sales are final and promotions and discounts cannot be added retroactively. Tickets are valid any day during the open season.

 

  • Vehicle pass usage:
    • One vehicle pass is valid for 1 visit through Magic of Lights.

 

  • Forms of payment:
    • Advanced purchased vehicle passes can be purchased online via credit card. Cash or credit is accepted at the gate.

 

 

 

 

PLANNING YOUR VISIT

  • Will the event close during inclement weather?
    • We will do our best to notify the public as quickly as possible if we must close due to bad weather conditions. Alerts and notifications will be posted here if the event is closed due to unforeseen circumstances or inclement weather.

 

  • Can I leave my car?
    • Please remain inside your vehicle at all times for your safety and the safety of other patrons. Photography is permitted from inside your vehicle.

 

  • Do I need to turn off my headlights?
    • Yes, please turn off your headlights when you drive through the Magic of Lights display. If you cannot turn your lights off, please turn your lights on dim.

 

  • Safety tips while driving through Magic of Lights:
    • Please do not tailgate the vehicle in front of you. Keep a safe distance, as cars in front of you may stop suddenly. Be alert of slow or stopped vehicles. No passengers are permitted in the back of pickup trucks. Follow local traffic safety laws. Please remember to turn your headlights back on when exiting the Magic of Lights.

 

  • Can I have my dog in the car?
    • Yes, dogs are permitted to participate as long as they stay in the vehicle.